Telkomsel Expands AI Collaboration with Microsoft to Enhance Customers’ Digital Lifestyle Experience

• Telkomsel and Microsoft are collaborating to reinforce clients’ digital life-style expertise by integrating Microsoft Azure AI into Telkomsel’s buyer and enterprise platforms.
• By this collaboration, Telkomsel and Microsoft will introduce synthetic intelligence (AI) coaching packages for Telkomsel staff, implement Azure AI Companies together with Azure OpenAI Service throughout varied Telkomsel service platforms, and improve Telkomsel community availability by using AI to detect and reply to community points extra shortly and effectively.
• These collaborative efforts align with Telkomsel’s dedication to grow to be the main digital telco service supplier within the area by persistently delivering revolutionary options to clients utilizing cutting-edge know-how.

Jakarta, 28 February 2024 – Telkomsel expands its strategic collaboration with Microsoft to reinforce its clients’ digital life-style expertise by strengthening the combination of Azure AI into Telkomsel’s buyer and enterprise platforms, in addition to enhancing its community availability. This strategic collaboration was formalized by means of the signing of the settlement on 27 February 2024 at Fira Gran Through, coinciding with the Cell World Congress 2024 in Barcelona, Spain. These collaborative efforts align with Telkomsel’s endeavor to grow to be the main digital telco service supplier within the area by persistently delivering revolutionary options to clients by means of the utilization of the most recent know-how.

Derrick Heng, Telkomsel’s Advertising and marketing Director said, “By the expanded collaboration with Microsoft, it allows us to strengthen the AI capabilities throughout varied providers we provide, thus offering smarter, extra environment friendly, and revolutionary providers for all clients. We’re very excited to collaborate with Microsoft to discover new alternatives to reinforce varied present providers and options. In doing so, we are able to present the very best expertise for our clients in having fun with varied digital actions of their day by day lives.”

Wong Quickly Nam, Telkomsel’s Planning & Transformation Director added, “Telkomsel’s collaborative endeavors signify its steadfast dedication to staying on the forefront of innovation. By frequently integrating the most recent applied sciences, corresponding to Microsoft Azure AI, into its operations, Telkomsel goals to fulfill the dynamic wants of its clients throughout the quickly altering digital panorama. This strategic initiative not solely ensures that Telkomsel stays aggressive but additionally underscores its dedication to delivering distinctive providers and creating added worth for its clients.”

Bharat Alva, Telkomsel’s Data Expertise Director, says, “As a number one digital telecommunication service supplier in Indonesia, Telkomsel stays devoted to delivering state-of-the-art experiences for all Indonesians. Telkomsel has persistently pushed the boundaries of technological development and is dedicated to offering higher experiences with cutting-edge know-how by using AI capabilities. Telkomsel believes that adopting know-how, particularly by means of the utilization of Microsoft Azure AI, will open up collaborative alternatives that considerably influence the corporate’s capabilities to deal with future enterprise challenges and desires.”

Dharma Simorangkir, President Director Microsoft Indonesia stated, “The brand new period of AI empowers each particular person and each group to create societal impacts and maximize financial progress extra inclusively. For instance, by accelerating the time to innovate, enhancing clients expertise, and enhancing productiveness. We’re excited to increase our collaboration with Telkomsel, the place we may unlock extra AI alternatives for Indonesia.”

By this collaboration, Telkomsel and Microsoft, for instance, will introduce AI coaching packages for Telkomsel staff, which embrace coaching in AI for Sustainability and AI for Startups. These AI utilization coaching packages goal to offer a stable basis for Telkomsel staff to grasp and implement AI know-how successfully, not just for enterprise functions but additionally to make a constructive contribution to society and the setting.

Following that, Telkomsel can also be planning to implement extra Azure AI Companies together with Azure OpenAI Service throughout varied Telkomsel buyer and enterprise platforms to ship extra revolutionary options and higher personalization for purchasers. Generative AI opens varied inventive alternatives to supply new providers that may considerably improve the digital buyer expertise.

Moreover, by implementing community transformation initiatives by means of AI utilization, Telkomsel will be capable of detect and reply to community points extra shortly and effectively. This won’t solely enhance the standard of service offered to clients but additionally assist Telkomsel stay a frontrunner within the telecommunications trade, with a dependable and responsive community to fulfill evolving wants.

Beforehand, the collaboration between Telkomsel and Microsoft has yielded important influence by means of the combination of Microsoft Azure OpenAI Service into Telkomsel’s buyer providers. One tangible influence of this collaboration’s outcomes is the enhancement of customer support channels by means of Telkomsel’s digital assistant, Veronika. Veronika not solely creates a constructive impression on Telkomsel clients by means of pure and customized responses but additionally assists buyer care brokers in allocating extra of their time to clients requiring deeper and extra complicated help. With the combination of AI know-how, Veronika can present faster and extra correct options, enhancing operational effectivity and total buyer satisfaction.

With the combination of Azure OpenAI Service that allows Veronika to offer faster and extra correct options, Telkomsel has seen a leap in buyer self-service interactions from 19 to 45 %, pushed by a 140 % enhance in common messages per person, notably for digital life-style merchandise. This permits buyer care brokers to spend extra time with the shoppers who want them probably the most. Learn extra in regards to the enhancement of Veronika, which might deal with as much as 5 million transactions monthly, by means of this hyperlink.